Laboratory Information Management System
Migrating from Excel-based workflows to a single
multi-user platform for laboratory management.
END USERS
SIX
- Engineers
- Test Engineers
- Managers
- Lab Managers
- Technicians
- Admins
THE TEAM
AGILE
- Product Owner
- Developers
- Stakeholders
- Project Manager
- QA Engineer
- Scrum Master
SKILLS
User research
Information Architecture
Design Systems
UI components
Wireframeing
Agile
Prototyping
Multi users interfaces
AI- Workflows
UX strategy and Audits
TECK STACK
Figma
FigJam
Figma AI
Miro
Notion
Notebook LM
Claude
Azure
Copilot
Lyssna
Microsoft Azure
THE PROBLEM
MIGRATE THE WORKFLOW
From heavy Excel sheets system, into an ALL IN ONE platform.
UNDEFINED PROCESS AND GOVERNANCE
Multiple users working slowed down the workflow.
COGNITIVE OVERLOAD
Users were adopting bad practices in their process, caused data and performance errors.
MISCOMMUNICATION
Unclear communication channels caused exhaustion and flow bottleneck.
THE MAIN CONSTRAINTS
DATABASE TECHNOLOGY
Data storage was limited to local directories and hard drives for security reasons.
DOCUMENTATION GAP
Task completion friction, onboarding comprehension, follow up implementations and governance.
MY APROACH TO THE SOLUTION
Interview, architect, design, test, repeat… then build for development
USER RESEARCH
35 USERS
I interviewed:
- Managers
- Engineers
- Lab technicians
UX AUDITS
- Performance
- Accessibility
- Efficiency
- User Satisfaction
BEFORE USER TESTING
NEXT STEPS
Weekly feedback meetings with users to keep improving.
BUILDING FOR IMPROVEMENT
User Personas
Capability Map
User Journeys
Laboratory Life Cycle
A/B Testing
Empathy Map
Mental Models
Governance definition
PROCESS AND RESULT
Dashboard Personalization
Problem: A generic home dashboard for all users. Low interaction and engagement.
UX Solution: Personalized User dashboard with latest notifications, processes timeline and approval tracking.
Reduced Cognitive load on heavy data tables
Problem: Excel sheets where overwhelming to fill and search data.
UX Solution: Multi parameters dropdown and select to reduce cognitive load.
Downloadable Test Request Documentation
Problem: Offline visualization and downloadable Test Request results.
UX Solution: User has the option to
